Trainee Customer Care Officer

🏥 Trainee Customer Care Officer

Golden Key Hospitals Ltd

We, Golden Key Hospital, are a super-specialty healthcare provider with over 13 years of excellence in Sri Lanka. With a team of more than 115 qualified staff and advanced medical technology, we are committed to delivering the highest standard of clinical care.

We are currently seeking a competent, self-motivated, and dynamic individual to join our team as a Trainee Customer Care Officer.

👤 The Ideal Candidate

Pleasing personality with the ability to work independently and as part of a team

Excellent communication skills with a proactive approach

Strong customer service orientation and ability to understand evolving customer needs

Ability to work with minimal supervision on shift-based rosters

💼 Key Responsibilities

Handle customer requirements via inbound and outbound calls

Follow up on customer requests and provide timely feedback

🎓 Qualifications

Passed GCE O/L and completed GCE A/L

Strong numerical skills and computer literacy

Ability to communicate in English and Sinhala/Tamil

Prior experience in healthcare operations will be an added advantage

Age below 30 years

💰 Remuneration

The selected candidate will receive a salary package in line with industry standards, based on experience and qualifications.

📩 How to Apply

Please email your CV within 07 working days of this advertisement to:

📧 hrdgkh@sltnet.lk

(Please mention “Application – Trainee Customer Care Officer” as the subject line)

📍 Contact Details

Human Resources Department

Golden Key Hospitals Ltd

No: 511/3, Cotta Road, Rajagiriya

📞 0112 880 255