***Key Responsibilities:
1. Front Office
• Supervise reception operations, check-ins, and check-outs
• Handle guest complaints professionally and ensure quick resolution
• Ensure accurate reservations, billing, and cash handling
2. Housekeeping
• Monitor room cleanliness and public areas
• Coordinate room readiness with front office
• Ensure linen, amenities, and housekeeping supplies are maintained
3. Food & Beverage
• Supervise restaurant and room service operations
• Ensure food quality, hygiene, and service standards
• Monitor stock levels and minimize wastage
4. Maintenance
• Report and follow up on repairs and maintenance issues
• Ensure all equipment and facilities are in good working condition
• Coordinate preventive maintenance schedules
5. Staff Management
• Supervise daily staff attendance and duty rosters
• Train staff on service standards and hotel policies
• Maintain discipline and teamwork among employees
6. Guest Relations
• Ensure a warm and welcoming guest experience
• Handle special guest requests and VIP arrangements
• Collect guest feedback and report improvements
***Requirements & Skills:
• Previous experience in hotel operations or supervision
• Strong leadership and communication skills
• Ability to handle multitasking and problem-solving
• Knowledge of hotel systems and basic computer skills
• Flexible to work shifts, weekends, and holidays
