# IT Support and Helpdesk Specialist
We are looking for a technically skilled, patient and customer-focused IT Support and Helpdesk Specialist to provide first-line technical assistance to clients, employees and system users.
## Key Responsibilities
* Handle technical support requests through calls, WhatsApp, email and support channels.
* Diagnose and resolve basic hardware, software, network and user-access issues.
* Provide remote support and guide users through troubleshooting steps.
* Install, configure and maintain computers, applications and related devices.
* Create, update and manage user accounts, passwords and access permissions.
* Record support requests, solutions and follow-up actions accurately.
* Escalate complex technical issues to the relevant technical teams.
* Follow up with users to confirm that reported issues have been resolved.
## Requirements
* Diploma, degree or professional qualification in IT, Computer Science, Networking or a related field.
* Good understanding of computers, operating systems, software and basic networking.
* Strong communication and customer-service skills in Sinhala and English.
* Confidence in handling calls, emails, WhatsApp messages and technical enquiries.
* Good troubleshooting, documentation and problem-solving abilities.
* Previous experience in IT support, helpdesk or technical customer service will be an advantage.
This is an on-site position suitable for someone interested in technical support, user assistance and IT operations.
