Key Responsibilities
Handle customer inquiries and complaints through phone, email, WhatsApp, website, social media, and walk-in channels.
Record and manage customer inquiries in the Customer Complaint Management System.
Coordinate with internal departments to ensure timely issue resolution.
Monitor and respond to customer interactions across social media platforms.
Follow up on customer cases and maintain regular communication until resolution.
Prepare daily, weekly, and monthly customer service reports.
Maintain accurate customer records and update the CRM/database.
Contribute to improving the overall customer experience by identifying recurring issues and suggesting improvements.
What We're Looking For
Currently pursuing or recently completed a Diploma in Marketing or a related field.
Excellent communication and interpersonal skills.
Strong customer service mindset with a positive attitude.
Good problem-solving and organizational skills.
Ability to multitask and work collaboratively with cross-functional teams.
Basic knowledge of Microsoft Office applications.
Willingness to learn and grow in a fast-paced work environment.
