Margarita Kitesurf School is one of the leading kite schools in Sri Lanka. During the high season, we welcome many international guests who come to enjoy kitesurfing with us.
We are looking for a Guest Relations Manager who is sociable, comfortable working with tourists, open-minded, and motivated to become part of our team.
* Main tasks:
Welcoming guests and handling check-in
Assigning rooms and handling small changes when needed
Creating a relaxed and positive first impression
Being the main point of contact during the stay
Handling questions, changes and daily requests
Sharing daily planning for kite lessons, yoga, trips and activities
Anticipating issues before they turn into complaints
Creating connection, good vibes and a social atmosphere among guests
Daily communication with instructors, beach boys and bar/restaurant
Updating arrivals, departures and room changes
Making sure everyone is aligned with the daily plan
Coordinating transfers, boats and schedules according to wind conditions
Handling check-outs and pending payments
Supporting simple invoicing if needed
Basic control of occupancy and availability
Daily reporting to the manager / owner (what’s happening, issues, improvements)
Promoting social activities (group dinners, sunset drinks, kite trips)
Maintaining a chill, friendly and easy-going camp vibe
Encouraging participation without pressure
Collecting informal guest feedback
* Ideal profile
Well-organized but friendly and approachable
Used to treat with foreigners
Good level of English (other languages are a plus)
Positive attitude and problem-solving mindset
Understands this is an experience-based kite camp, not a standard hotel
Ideally from Kalpitiya/Puttalam area. We provide accommoation and full meals
