Front Office Manager — (Kandy)

We are looking for a motivated and professional Front Office Manager to lead our front desk operations and deliver an exceptional guest experience from check-in to check-out.

Key Responsibilities:

• Oversee all front office operations including reservations, check-in/out, and guest relations

• Lead and train the reception team to maintain high service standards

• Handle guest feedback and resolve complaints promptly and professionally

• Coordinate with housekeeping, management, and other departments

• Manage room inventory, rates, and OTA platforms (Booking.com, Agoda, etc.)

• Prepare daily reports and maintain accurate records

Requirements:

• Prior experience in a hotel front office role is an advantage but not mandatory

• Strong communication skills in English (spoken and written)

• Confident, well-presented, and guest-focused

• Ability to multitask and stay calm under pressure

• Basic computer literacy (MS Office, PMS systems a plus)

What We Offer:

• Competitive salary based on experience

• Supportive team environment

• Opportunity to grow within the property

To Apply:

Send your CV to golden.sky.hotel1@gmail.com or WhatsApp 0777538041. Please mention “Front Office Manager Application” in your message.