Key Responsibilities：
1.Handle customer inquiries and complaints via phone, email, and live chat in a timely and professional manner.
2.Conduct outbound calls to overdue customers for repayment reminders and negotiation.
3.Develop flexible repayment plans based on customer situations and follow up on payment commitments.
4.Identify high-risk or potentially fraudulent accounts and escalate to the risk control team.
5.Maintain detailed records of customer interactions and collection progress.
Generate basic reports on collection recovery rates and service metrics.
Requirements:
1.Diploma or above.
2.Minimum 3years of experience in customer service or tele-sales.
3.Must have prior experience in collections or customer service within the payday loan, consumer finance, or banking sector.
4.Strong negotiation and communication skills, with the ability to handle difficult conversations calmly.
5.Proficient in Excel and basic data recording.
6.Fluent in English (written and spoken).
7.Fluent in Sinhala or Tamil (native-level proficiency required).
Why Join Us
•Fast-growing online lending business
•Stable working environment
•Opportunity to learn credit and risk operations
•Career growth opportunities
Please send CV on Whatsapp - 0766260547
