Customer Care Assistant ( Male / Female ) Ruggahavila

🔹 Key Responsibilities:

Answer incoming calls and respond to customer inquiries professionally

Provide accurate information about products and services

Handle customer complaints and resolve issues efficiently

Maintain records of customer interactions

Follow communication scripts and company guidelines

Escalate complex issues to the relevant department when necessary

🔹 Requirements:

Strong verbal and written communication skills

Good listening and problem-solving abilities

Basic computer knowledge (MS Office, CRM systems)

Ability to work in a fast-paced environment

Prior experience in a call center or customer service role is an advantage

Fluency in English (additional languages are a plus)

🔹 Qualifications:

GCE O/L or A/L (or equivalent)

Diploma in customer service or related field is a plus

🔹 What We Offer:

Competitive salary + performance incentives

Training and career development opportunities

Friendly and supportive work environment