# Client Relations Manager
We are looking for a professional, confident and customer-focused Client Relations Manager to manage client communication, service coordination and long-term business relationships.
## Key Responsibilities
* Handle client calls, WhatsApp messages, emails, meetings and enquiries.
* Understand client requirements and coordinate services with internal teams.
* Follow up on proposals, quotations, payments, approvals and project updates.
* Maintain strong relationships and ensure client concerns are resolved promptly.
* Manage client records, feedback and service-delivery updates.
* Identify opportunities for repeat business and additional services.
## Requirements
* Excellent communication skills in Sinhala and English.
* Strong relationship-management, negotiation and problem-solving skills.
* Confidence in handling professional clients and sensitive concerns.
* Ability to coordinate multiple accounts and follow up consistently.
* Previous experience in client service, sales or account management is preferred.
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# Key Account Manager
We are looking for an experienced and commercially focused Key Account Manager to manage important client accounts, strengthen business relationships and support revenue growth.
## Key Responsibilities
* Manage relationships with key corporate clients and business partners.
* Understand client objectives and recommend suitable services and solutions.
* Coordinate proposals, quotations, contracts, payments and service delivery.
* Conduct regular follow-ups, meetings and account reviews.
* Work with internal teams to ensure client expectations and deadlines are met.
* Identify upselling, cross-selling and long-term partnership opportunities.
* Maintain accurate account records, forecasts and performance updates.
## Requirements
* Strong communication, negotiation and account-management skills.
* Confidence in handling senior clients and corporate decision-makers.
* Ability to manage multiple accounts and commercial responsibilities.
* Good knowledge of MS Office, email, WhatsApp and reporting.
* Previous experience in sales, business development or client management is preferred.
