Call Centre Executive

Ensure company operations comply with all federal, state, and local transportation regulations (e.g., FMCSA, DOT, OSHA).

Maintain up-to-date knowledge of regulatory changes and communicate updates to management and staff.

Prepare for internal and external audits; coordinate responses to regulatory inspections.

Oversee driver qualification files (DQFs), including background checks, medical certifications, and license monitoring.

Monitor driver hours of service (HOS) and ELD compliance; investigate and resolve violations.

Schedule and track drug and alcohol testing (pre-employment, random, post-accident).

Assist in developing and delivering safety training programs for drivers and staff.

Conduct safety briefings, orientation sessions, and ongoing refresher courses.

Promote a strong safety culture through regular communication and engagement.