Ninehearts Group is a fast-expanding, diversified group of companies servicing the Photographic, Photo Printing, Graphic Art, Screen-Printing, and Digital Imaging markets with an island-wide customer portfolio and high growth potential in the future. Here's an opportunity for energetic, innovative, and efficient individuals to be part of our success story.
# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Call Center Representative
# ✅ 📌 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Colombo 14
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
【~】✪ 🔹Minimum G.C.E. O/L or A/L
【~】✪ 🔹Basic computer literacy
【~】✪ 🔹Experience in handling a multi-line phone system
【~】✪ 🔹Previous call center or customer service experience is an added advantage
【~】✪ 🔹Excellent communication and interpersonal skills
【~】✪ 🔹Positive attitude and customer-focused mindset
# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
【~】✪ 🔹Answer incoming calls and respond to customer inquiries in a
professional manner.
【~】✪ 🔹Provide accurate information regarding products, services, or procedures.
【~】✪ 🔹Handle and resolve customer complaints efficiently.
【~】✪ 🔹Record customer inquiries, issues, and feedback for follow-up.
【~】✪ 🔹Coordinate with internal departments for customer requests.
【~】✪ 🔹Record customer interactions and update databases accurately.
【~】✪ 🔹Achieve individual and team performance targets.
# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.
# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄 " of this advert.
[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]
Interest candidate, please send in your CV, including the names of 2 non-related referees to:
＃ 📧 𝐸𝓂𝒶𝒾𝓁 : careers@ninehearts.com
# 📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 | ලිපිනය :
Ninehearts Color Labs (Pvt) Ltd.
99 Stace Road, Colombo 14.
