Call Center Executive

Hello. We are Event Magic by Hewas. Looking for Call Center Executive to Handle all the Bookings

Job Role:

This is a Event rental company (Kids Bouncers, Cartoon Characeters, Candy Corner, DJ, Tents, Tiffany Chairs, etc.) a call handler is responsible for:

1. Handling Customer Inquiries

• Answer incoming calls, emails, or messages

• Provide information about rental items, pricing, and availability

2. Taking Orders / Bookings

• Record customer requirements (event date, location, items needed)

• Create quotations and confirm bookings

3. Coordinating with Operations

• Pass order details to logistics/delivery teams

• Ensure items are scheduled for delivery and pickup

4. Customer Support

• Handle complaints or last-minute changes

• Follow up with clients before and after events

*Skills Required*

• Good communication (phone + written)

• Organization and multitasking

• Basic computer skills (Excel, booking systems)

• Problem-solving under pressure (events can be urgent)

*What we Provide:*

* Accommodation

* 4 Holidays

* Basic + Commissions

* Targets