Assistant Manager
*Position:* Assistant Hotel Manager
*Department:* Hotel Operations
### Job Responsibilities
* Assist the Hotel Manager in managing daily hotel operations.
* Supervise and coordinate front office, housekeeping, food & beverage, and other departments.
* Ensure excellent guest service and handle guest complaints professionally.
* Monitor staff performance, attendance, and daily work schedules.
* Maintain hotel standards for cleanliness, service, safety, and guest satisfaction.
* Assist with staff training, recruitment, and performance evaluation.
* Monitor stock, supplies, and operational requirements.
* Support financial and administrative activities, including daily reports and cash handling.
* Coordinate with suppliers and service providers when required.
* Ensure compliance with hotel policies, health and safety regulations, and company procedures.
* Take responsibility for hotel operations in the absence of the Hotel Manager.
* Prepare operational reports and provide regular updates to management.
* Assist foreign guests with their inquiries, requests, and travel-related needs in English.
### Qualifications
*Certificate / Diploma/ Degree in Hotel Management or Hospitality Management.
* Previous experience in hotel operations or a supervisory role is preferred.
* Good knowledge of front office, housekeeping, and food & beverage operations.
* Strong leadership, communication, and problem-solving skills.
* Good English communication skills; additional languages are an advantage.
* Computer literacy and basic knowledge of hotel management systems.
* Ability to work flexible hours, including weekends and public holidays.
* Professional, responsible, customer-focused, and well-organized.
