Customer Success Specialist

Customer Success Specialist | Colombo

MegaPay (Pvt) Ltd - Colombo

About Us:

MegaPay (Pvt) Ltd., operating under the brand name Pay&Go, is one of Sri Lanka’s leaders in outsourced payment collection. We provide a reliable and convenient bill payment service through our island-wide kiosk network, Universal Android POS Terminals, mobile app, and website.

Key Responsibilities:

Handle customer calls professionally and courteously

Provide timely and effective solutions to customer inquiries

Perform KYC verifications accurately

Maintain proper records of customer interactions

Collaborate with the team to resolve escalated cases

Stay updated on company products and services

Requirements:

Prior experience in customer support/service is an advantage

Proficient in MS Office (Word & Excel)

Excellent communication and interpersonal skills

Ability to handle different customer personalities effectively

Strong time management and multitasking skills

Residence within 25 km of Colombo preferred

Minimum qualification: G.C.E. O/L (A/L is an advantage)

Fluent in English & Sinhala (Tamil preferred)

Other Details:

Probation: 6 months

Reporting to: Assistant Manager – QA & Training, Customer Experience & Operational Support

Salary: Rs. 50,000 – 60,000 (based on experience)

Note: Must maintain KPIs on service quality and adherence