Location: Skynet Worldwide Express, Australia
Department: Customer Services Executive (remote working)
About Us
We are a leading logistics and supply chain solutions provider, committed to delivering excellence in freight forwarding, warehousing, and transportation services. Our mission is to simplify global trade for our clients through reliable, efficient, and customer-focused operations.
Role Purpose
As a Customer Service Executive, you will be the primary point of contact for clients in Australia, ensuring smooth communication, accurate documentation, and timely resolution of service issues. You will play a vital role in coordinating shipments, supporting operations, and maintaining high standards of customer satisfaction.
You will be required to work close to Australian working hours and Holidays.
Key Responsibilities:
• Handle customer inquiries, booking requests, and rate quotations.
• Provide proactive updates on shipment status and resolve service issues promptly.
• Prepare and verify invoices, quotations, and shipping documentation.
• Coordinate with operations, warehouse, and transport teams to ensure seamless execution.
• Monitor shipment reports and provide updates to management.
• Maintain compliance with company policies, industry regulations, and safety standards.
• Build and nurture strong client relationships through professional communication.
Qualifications & Skills:
• Diploma/Degree in Business, Logistics, Supply Chain, or related field.
• 2–5 years of experience in Express , Courier, logistics, freight forwarding industries
• Strong communication skills (verbal and written) in English; additional languages are an advantage
• Proficiency in MS Office
• Detail-oriented, proactive, and able to multitask in a high-volume environment.
• Customer-centric mindset with problem-solving ability.
• Ability to manage multiple tasks and deadlines.
• Attention to detail and high level of accuracy.
Competencies
• Ability to work under pressure and meet deadlines.
• Team collaboration and cross-department coordination.
• Analytical thinking and adaptability in dynamic logistics operations.
• Professionalism and commitment to service excellence.
Why Join Us?
• Opportunity to grow in a fast-paced global logistics environment.
• Collaborative and supportive team culture.
• Competitive compensation and benefits package.
• Exposure to international clients and diverse supply chain operations.
The salary will be determined based on the candidate's qualifications and experience.
Please forward the CV to Au.HR@skynetworldwide.com or daniel.martinez@skynetworldwide.com
