Job Title: Customer Communication Specialist
Location: Remote or OnSite (Kandy, Sri Lanka)
Job Type: Fulltime
About Us
We are a growing small business dedicated to providing exceptional service to our customers. As part of our mission to enhance customer experience, we are looking for a proactive and friendly individual to manage our communications channels.
Key Responsibilities
Call Management:
Handle incoming calls promptly and professionally.
Make outbound calls as required for followups, inquiries, and customer satisfaction.
WhatsApp Communication:
Respond to customer inquiries and messages on WhatsApp in a timely and helpful manner.
Maintain a friendly, professional tone while addressing customer concerns.
Social Media DMs (Meta Platforms):
Monitor and respond to direct messages on Facebook and Instagram.
Provide accurate information, resolve issues, and escalate complex queries when necessary.
Customer Relationship Building:
Maintain a positive rapport with customers, ensuring their needs are met.
Proactively follow up to ensure satisfaction and improve customer retention.
Record Keeping:
Document customer interactions and maintain detailed logs for future reference.
Qualifications and Skills
Required:
Excellent verbal and written communication skills in English (Sinhala and Tamil proficiency is a plus).
Strong organizational skills and attention to detail.
Experience with WhatsApp Business, Meta (Facebook/Instagram) messaging, and basic callhandling protocols.
Friendly, patient, and customerfocused mindset.
Preferred:
Previous experience in customer service or call center roles.
Familiarity with CRM tools or communication management platforms.
What We Offer
Competitive salary based on experience.
Flexible working environment (remote or onsite).
Opportunity to grow with a fastpaced small business.
Handson training and support to excel in your role.
How to Apply
Please send your CV and a brief cover letter explaining why you’re the ideal fit for this role to careers@octick.com
Join us in delivering exceptional service and making an impact on our growing community!
