Call Centre Officer- Nugegoda

Job Role: Call Center Officer

Main Responsibilities:

Handle inbound and outbound calls from customers in a professional manner.

Provide accurate information regarding courier services, delivery status, and company procedures.

Requirements (optional section if you want to include):

Prior experience in a call center or customer service role (preferably in courier/logistics field).

Excellent communication skills in Sinhala and English (Tamil an added advantage).

Computer literacy and familiarity with CRM or tracking systems.

Ability to handle pressure and multitask efficiently.