We Are Hiring – Associate Call Center
Location : Barnes Place, Colombo 07
Are you passionate about customer service and communication? Join our dynamic team as a Call Center Associate, where you will play a vital role in delivering excellent service and ensuring customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to inquiries related to operations, logistics, billing, and services.
- Record and track customer interactions, complaints, and requests.
- Follow up to ensure timely resolution and customer satisfaction.
- Coordinate with internal teams to address customer needs.
- Represent the company’s brand values through ethical and professional service.
Qualifications & Skills:
- Successfully completed GCE Advanced Level (A/L).
- Prior experience in a call center, helpdesk, or customer service role will be an advantage.
- Excellent communication and active listening skills.
- Language fluency in Sinhala, English and Tamil will be an advantage.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Strong computer literacy and data entry skills.
- A customer-oriented mindset with attention to detail.
Why Join Us?
At Sisili Hanaro Encare, we value growth, teamwork, and service excellence. You will be part of a supportive environment with opportunities to learn, grow, and build a rewarding career.
📧 Interested candidates are invited to send their CVs to career@sisiliprojects.com with the subject line “Application – Associate Call Center” or Whatsapp to 074 098 8589.
