Find 10+ Call Centre Jobs in Dehiwala on Ikman.lk
Call Centre jobs in Dehiwala are a growing career choice for many young professionals. With the rapid expansion of customer service, sales, and outsourcing industries, call centres provide stable employment and valuable skill development. Job seekers can explore a wide range of Call Centre job vacancies on Ikman jobs, connecting with top companies across the country. Whether you’re starting your career or looking to move into a leadership role, Call Centre jobs offer excellent opportunities.
Roles and Responsibilities in Call Centre Jobs
Working in a call centre requires handling customer communication and ensuring quality service. Depending on the role, employees may focus on inbound or outbound calls, customer support, or sales activities. Typical responsibilities include:
- Answering customer queries and providing accurate information.
- Handling complaints and resolving issues professionally.
- Making outbound calls for sales, promotions, or surveys.
- Recording call details and maintaining customer databases.
- Meeting daily or monthly performance targets set by the company.
- Providing product knowledge and ensuring customer satisfaction.
Eligibility and Required Skills for Call Centre Jobs
Employers look for candidates with strong communication and interpersonal skills when hiring for Call Centre jobs in Dehiwala. While most roles are open to school leavers and fresh graduates, having the right abilities can make a big difference. Essential qualifications and skills include:
- Minimum GCE O/L or A/L qualifications, depending on the role.
- Fluency in Sinhala, Tamil, or English based on customer needs.
- Good telephone etiquette and listening skills.
- Patience and problem-solving ability to manage challenging calls.
- Basic computer literacy and ability to use call management software.
- Previous experience in customer service or sales is an advantage.
Job Roles and Career Path in Call Centre Jobs
Call Centre jobs provide diverse career options for job seekers in Dehiwala. Starting from entry-level positions, professionals can gradually move into supervisory or management roles. Common roles available include:
- Call Centre Assistant – Supports daily operations and assists with customer queries.
- Call Centre Executive – Handles inbound or outbound calls and manages customer relationships.
- Call Centre Manager / Assistant Manager – Oversees teams, ensures performance, and manages KPIs.
- Call Centre Officer – Handles a higher volume of calls with added responsibilities.
- Call Centre Team Lead – Guides team members, monitors performance, and provides training.
- Call Centre Trainee – Entry-level role to learn call handling, communication, and customer service basics.
With experience, professionals can progress to senior roles such as Operations Manager, Customer Experience Head, or even move into specialized areas like training and quality assurance.
Start Your Career in Call Centre Jobs on Ikman.lk
A career in Call Centre jobs offers valuable skills, career growth, and exposure to diverse industries. Whether you want to work in customer support, sales, or management, Ikman.lk helps you find the right opportunities. Explore Call Centre job vacancies today and take the next step toward building a successful career in Dehiwala.
