Ikman is currently the largest local website in the country and has already established itself as a famous brand across the island. ikman consists of a team of super performers who work day and night, dedicating themselves to delivering a great service.
MINIMUM QUALIFICATIONS & REQUIREMENTS
4+ years of experience related to Telesales / Call Centre / BPO operations, including at least 2 years' experience in a supervisory/lead role.
Should be able to work on a shift and roster basis.
A degree or relevant qualification will be an added advantage.
Ability to work under pressure, prioritize, and handle multiple tasks at any given time.
Excellent communication skills in English with Sinhala/Tamil.
Exceptional interpersonal skills and attention to detail.
DUTIES & RESPONSIBILITIES
Ensuring the team meets the sales/revenue targets and analyzing sales/revenue data, and reporting KPls.
Handling customer complaints and inquiries & customer relationships.
Selecting, recruiting, training, and managing contact centre agents.
Ensuring staff members are achieving desired service levels.
Ensuring Help Desk operations are taking place timely and smoothly.
WHAT YOU WILL RECEIVE
Attractive salary package + revenue-based incentives above the market average.
Staff health insurance and other ikman staff benefits
A continuous learning experience & excellent career progression opportunities.
Training and other staff engagement activities.
