We are seeking a seasoned Floor Manager to lead our day-to-day supermarket operations. As a key link between upper management and frontline staff, you will ensure a seamless shopping experience through expert staff supervision, inventory control, and operational excellence. Because this role requires high-level decision-making in a fast-paced environment, extensive prior experience in retail management is essential.
Key Responsibilities
Team Leadership & Development: Supervise, train, and mentor a large team of floor staff (including cashiers and shelf stackers) to ensure high productivity and exceptional customer service.
Operational Oversight: Manage daily opening and closing procedures, staff scheduling, and adherence to company policies.
Inventory & Merchandising: Monitor stock levels, oversee product rotations, and ensure visual merchandising standards are consistently met to maximize sales.
Customer Excellence: Act as the primary point of contact for resolving complex customer inquiries and complaints promptly and professionally.
Compliance & Safety: Enforce strict health, safety, and hygiene regulations across all departments (produce, bakery, deli, etc.).
Performance Tracking: Analyze daily sales reports and floor metrics to identify areas for operational improvement.
Required Qualifications & Experience
Proven Track Record: Minimum of 3–5+ years of managerial experience specifically within a high-volume retail or supermarket environment.
Leadership Expertise: Demonstrated ability to lead and motivate diverse teams under pressure.
Technical Proficiency: High level of experience with Point of Sale (POS) systems, inventory management software (e.g., ERP), and Microsoft Office.
Strong Communication: Exceptional interpersonal skills for effectively liaising with customers, staff, and senior management.
Problem-Solving Skills: A "hands-on" approach to identifying and resolving operational bottlenecks in real-time.
Physical & Schedule Requirements
Ability to remain on your feet and move throughout the floor area for extended shifts.
Flexibility to work a shift-based system including early mornings, late evenings, weekends, and holidays.
