
Customer Success Associate – Hybrid
About the Job
We are hiring motivated individuals to join our team as Sales & Customer Success Associates. This is a hybrid role you'll mostly work from home, and visit customers approximately once a week to provide product training, onboarding, and in-person support.
If you're a good communicator, hard-working, and want to grow your income based on your performance this role is for you.
What You Will Do
✅ Handle customer inquiries via phone, email, and chat
✅ Convert given leads into customers and close sales
✅ Visit customers approximately once a week to provide product training and onboarding
✅ Build strong, long-term relationships with clients
✅ Provide product information and resolve customer issues
✅ Identify upsell and cross-sell opportunities
✅ Maintain customer records using ERP tools
✅ Report sales activity and performance weekly
Who We Are Looking For
✔️ Advanced Level (A/L) qualification or above
✔️ Good written and spoken English (Sinhala/Tamil a plus)
✔️ Previous experience in sales or customer service (preferred)
✔️ Confident on calls, video meetings, and face-to-face interactions
✔️ Comfortable using a computer, CRM, and online tools
✔️ Willing to travel to client locations once a week
✔️ Self-motivated, target-driven, and reliable
✔️ Own laptop/desktop, Mobile phone and stable internet connection
What You Will Get
🔹 Fixed monthly salary of Rs. 35,000
🔹 Uncapped commission — top performers earn Rs. 100,000+
🔹 Hybrid work model — mostly remote with weekly client visits
🔹 🍽️ Food allowance provided for client visit days
🔹 🚗 Transport allowance provided for client visit days
🔹 Training and ongoing support
🔹 Career growth opportunities into senior roles
🔹 Friendly and supportive team environment
Important Note
Commission is based on the number and value of successful sales you generate. The Rs. 100,000+ figure is an estimate based on average performer earnings top performers earn significantly more. Client visits are scheduled in advance, with food and transport allowances fully covered by the company.
How to Apply
📩 Send your CV through ikman.lk or contact us via the email (contact@brylix.com) below.
Only shortlisted candidates will be contacted.
Tags: Sales Jobs, Customer Service Jobs, Hybrid Jobs, Field Sales, Work From Home, Sri Lanka Jobs, Remote Sales, Customer Success

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