The Receptionist and Call Operator will serve as the first point of contact for visitors, residents, and family members at the elders' home. This role is responsible for answering and managing incoming calls, greeting and assisting visitors, providing information, and handling administrative tasks with professionalism and empathy. The ideal candidate is compassionate, patient, organized, and has excellent communication skills to support the needs of elderly residents and their families.
Key Responsibilities:
1. Front Desk Management:
Welcome visitors, residents, and family members warmly.
Guide visitors and address their inquiries, ensuring a pleasant experience.
Maintain a neat, organized reception area that reflects the welcoming environment of the elders' home.
2. Call Handling:
Answer and route incoming calls in a polite and professional manner.
Respond to inquiries regarding services, visiting hours, and general information about the home.
Take messages accurately and ensure they are promptly delivered to the appropriate person.
3. Administrative Support:
Handle and organize documentation and forms for residents as directed by management.
Assist in scheduling appointments for residents with healthcare providers and family members.
Maintain updated records of residents, visitors, and emergency contacts as needed.
Assist with routine tasks such as filing, scanning, and data entry.
4. Resident and Family Communication:
Serve as a communication bridge between residents and their families, ensuring their needs and concerns are heard and addressed.
Provide clear and accurate information about the elders' home policies and procedures.
Notify families promptly regarding any urgent matters or changes in resident conditions.
5. Safety and Confidentiality:
Maintain confidentiality regarding resident information in compliance with privacy policies.
Ensure safety protocols are followed within the reception area, including monitoring visitor access.
6. Team Collaboration:
Coordinate with caregivers, healthcare providers, and other staff to ensure a smooth flow of information.
Participate in team meetings and training sessions as required.
Support special events or activities for residents when necessary.
Qualifications:
Education: Advance level or equivalent; additional certification in office administration or customer service is a plus.
Experience: Prior experience in a receptionist, call center, or similar role, preferably within a healthcare or elder care environment.
Skills:
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Empathy and understanding towards elderly individuals and their families.
Proficiency with phone systems, computers, and basic office software (e.g., MS Office).
