Job Summary:
The QSR Outlet Manager is responsible for overseeing the daily operations of the outlet, ensuring high standards of customer service, staff management, and operational efficiency. This role requires a hands-on approach to manage all aspects of the restaurant, from financial performance to compliance with health and safety regulations.
Key Responsibilities:
Operational Management
• Oversee daily operations to ensure smooth and efficient service.
• Manage staff schedules and ensure adequate staffing levels.
• Ensure all equipment is functioning properly and arrange for repairs when necessary.
• Maintain high standards of food quality, safety, and cleanliness.
Staff Management
• Recruit, train, and supervise staff members.
• Conduct performance evaluations and provide feedback.
• Motivate staff and maintain a positive work environment.
• Address any staff issues or conflicts promptly.
Customer Service
• Ensure excellent customer service and handle customer complaints or issues.
• Monitor customer satisfaction and implement improvements based on feedback.
• Promote a customer-friendly environment.
Financial Management
• Monitor and control operating costs, budgets, and expenses.
• Manage cash handling procedures, including daily cash reports.
• Analyze financial reports to identify areas for improvement.
• Implement strategies to increase sales and profitability.
Inventory and Supply Management
• Monitor inventory levels and order supplies as needed.
• Ensure proper storage and handling of food items.
• Conduct regular inventory audits to minimize waste and prevent shortages.
Marketing and Promotions
• Implement marketing and promotional strategies to attract customers.
• Monitor the effectiveness of promotions and adjust as necessary.
Compliance and Safety
• Ensure compliance with health and safety regulations.
• Conduct regular inspections and maintain health and safety records.
• Implement and enforce food safety protocols and hygiene standards.
Reporting and Documentation
• Maintain accurate records of sales, expenses, inventory, and staff performance.
• Prepare and submit regular reports to higher management.
• Document any incidents, accidents, or customer complaints.
Training and Development
• Provide ongoing training and development opportunities for staff.
• Keep up to date with industry trends and best practices.
• Implement new processes and technologies to improve operations.
Qualifications:
• Proven experience as a QSR Manager or in a similar managerial role.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Good organizational and time management skills.
• Basic understanding of financial management and budgeting.
• Proficiency in reading and writing in English. Knowledge of Sinhala and Tamil.
• Proficiency in MS Office
Experience:
• Minimum of 3 years of experience in the food service industry, with at least 1 year in a managerial role.
Additional Requirements:
• Flexible to work weekends, holidays, and evenings as needed.
