Full job description
Apex is on the hunt for Case Managers to work in Kadawatha to manage global immigration cases. This position acts as the first point of contact and support for clients who require global immigration applications. The duty of this position is to instruct, assist and communicate with clients to prepare all documents required. We will provide an orientation and full training after onboarding. This is an excellent opportunity for those who are interested in the law / legal field to receive training and exposure to the field of federal law and assist in global talent migration.
Ideal applicants should be able to work six days every week.
Job Responsibilities:
1. Instruct clients to complete technical/legal documents and review forms
2. Revise documents according to internal specifications and client feedback
3. Reply to client messages in the case management system
4. Ensure form quality and answer clients’ questions in a timely manner
5. Overtime might be needed to respond to clients' messages and finish clients’ projects on time.
6. Perform other duties as assigned
Required Qualifications:
1. Excellent English writing skills
2. Strong attention to detail
3. Outstanding client service skills
4. Proficients with G Suite, Microsoft Office, Adobe Pro
5. High degree of self-motivation and ability to work independently under tight deadlines
6. Demonstrated professional demeanour
7. Excellent multitasking and time management skills
8. Have a BA or MA degree
9. Speak a second language other than English
10. Relevant internship or work experience as needed.
