Office Assistant - Narahenpita

Company Description:

Pronto Lanka Pvt Ltd is a proud member of the Transnational Group of Companies, a leading regional player in logistics and related services. As one of the key Business Units of the Group, Pronto Lanka has established itself as Sri Lanka’s trusted courier and logistics solutions provider, with over three decades of service excellence.

The Transnational Group is essentially in the business of providing innovative, value-added quality logistics solutions to customers. Starting as a general courier service company in Singapore, the Group has since grown and diversified into Records Management, Mailroom Management, Distribution Management, Supply Chain Management, and Cash Management, leveraging its core competence in effective logistical solutions. The Group, its subsidiaries, and associate companies currently operate and maintain offices in Singapore, Indonesia, Malaysia, Hong Kong, Taiwan, and Sri Lanka, with Pronto Lanka being a key contributor in delivering excellence to clients in Sri Lanka.

At Pronto, we believe in growing together with our people. We offer a dynamic work environment, career development opportunities, and the chance to be part of a company that plays a vital role in shaping the future of Sri Lanka’s logistics sector.

Key Responsibilities:

• Coordinate and monitor daily deliveries, ensuring smooth operations and on-time performance.

• Handle Proof of Delivery (POD) documentation with accuracy and follow up on pending deliveries.

• Communicate effectively with customers, branches, and internal teams to resolve issues promptly.

• Support supervisors in monitoring courier staff and maintaining compliance with SOPs.

• Manage operational records, reports, and administrative tasks with high accuracy.

• Coordinate insurance processes related to logistics operations, including preparing and submitting insurance documents, tracking claims, liaising with insurance providers, and ensuring full compliance and timely resolution for delivery incidents or damages.

Requirements:

• Age below 30 years.

• Minimum G.C.E. (A/L) qualification; Diploma in Administration, Operations, or Logistics is an advantage.

• Minimum 1–2 years’ experience in operations or logistics coordination preferred.

• Proficiency in MS Excel, Word, and general computer applications.

• Strong communication, organizational, and follow-up skills.

• Ability to work in a highly demanding environment and meet strict deadlines.

• High attention to detail and commitment to accuracy.

If you meet the above qualifications and are ready to take on this exciting role, send your CV to careerssl@transnational-grp.com with the subject line “Operations Assistant”.