We are looking for a skilled Team Manager to supervise daily sales, operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. We encourage candidates from the services sector to apply. e.g. Banking & Finance, Insurance, Hospitality & Travel.
As an excellent Team manager you must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.
Responsibilities
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales, customer service metrics etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve sales, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements and skills
Proven experience as call center team manager or similar position
Experience in customer service / sales / customer retention is required.
Knowledge of performance evaluation and customer service metrics
Understanding of reporting and budgeting procedures
Proficient in MS Office and basic software
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
If you are interested in this opportunity, please send your CV
via email to hr@sabioconnect.com or on WhatsApp +94 777766000
