Front Office Manager - Tamil Speaking Galle

Front Office Manager (bilingual)

Location: Galle, Sri Lanka

About Us:

Leisure Land is renowned for offering unique adventure experiences and exceptional accommodations. We pride ourselves on creating unforgettable memories for our guests, and we are looking for a dedicated Front Office Manager to be a pivotal part of our team.

Job Description:

Are you a proactive and customer-oriented professional? We are seeking a Front Desk & Guest Relations Officer who will ensure seamless front desk operations while fostering outstanding guest relations. In this role, you will be instrumental in delivering top-notch service and enhancing the overall guest experience.

Key Responsibilities:

• Provide exceptional customer service by addressing guest concerns and requests promptly and effectively.

• Oversee daily front desk operations, including check-ins, check-outs, reservations, and room assignments.

• Manage social media engagement by scheduling posts and responding to messages in a timely manner.

• Handle incoming phone calls professionally, engaging with customers to assist with inquiries and reservations.

• Maintain accurate documentation and ensure smooth communication within the team.

Qualifications:

TAMIL speaking is a must

• Fluency in English, Tamil, and Sinhala is essential.

• Strong communication skills, both verbal and written.

• Proficient in telephone operations and administrative documentation.

• Excellent public relations and interpersonal skills.

• Experience with hotel booking platforms such as Booking.com and Airbnb.

• Proven ability to manage social media platforms effectively.

Working Hours:

• Full-time, from 8:30 AM to 5:30 PM, every day, with 4 non-holiday leave days.

Salary:

• LKR 60,000 - 110,000, with significant potential for salary growth based on performance.

Additional Benefits:

• Complimentary food and accommodation provided.

• Opportunities for professional development and career advancement based on demonstrated results.

How to Apply:

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