Job Title: Front Desk Receptionist (Female)
Location: City Hotel, Colombo 02
Employment Type: Full-Time
About the Role
City Hotel Colombo 02 is looking for a vibrant, professional, and customer-focused Female Front Desk Receptionist to join our front office team. As the welcoming face of our hotel, you will deliver exceptional first impressions, handle reservations, and ensure our guests enjoy a comfortable and seamless stay.
Key Responsibilities
Warmly welcome, register, and check in/out guests in a professional manner.
Manage room allocations, key distribution, and reservations across phone, email, and online channels.
Provide clear, helpful information about hotel facilities, services, and local attractions.
Accurately handle billing, invoicing, and cash/card payment transactions.
Respond promptly and courteously to guest inquiries, requests, and feedback.
Coordinate closely with housekeeping and maintenance teams to maintain high room-readiness standards.
Qualifications & Requirements
Successful completion of G.C.E. Advanced Level (A/L).
Fluency in English (spoken and written); proficiency in additional languages is an added advantage.
Prior experience in hotel front desk operations is preferred; energetic school leavers/freshers with outstanding communication skills are welcome to apply.
Excellent interpersonal skills with high personal grooming and presentation standards.
Basic computer literacy (MS Office, email handling; knowledge of Hotel PMS is a plus).
Flexibility to work in rostered shifts, including weekends and public holidays.
What We Offer
Attractive and competitive salary package (negotiable based on experience).
Duty meals provided.
A supportive, professional work environment with opportunities for growth.
How to Apply
Interested candidates should email their updated CV with a recent passport-sized photograph and contact details of two non-related referees to:
📧 Email: cityhotelcolombo02@gmail.com
📞 Contact / WhatsApp: 070 764 0278
📍 Location: City Hotel, Colombo 02
