Digital Marketing Executive (Social Media) - Female/Male Nugegoda

About the role

Job Overview:

The Customer Service Executive

• To responding to customer inquiries and feedback ( Online Shopping Web Site )

This role requires

• Maintain of online shopping cart web site in operator level.

• Enroll with Customer care.

• Customer requests are addressed professionally.

Key Responsibilities:

• Monitor and manage the company’s social media accounts (Facebook) for customer inquiries, comments, and messages.

• Respond to customer queries and providing information

• Assist with customer service inquiries through (email, phone) when needed.

• Maintain a high level of customer satisfaction.

Requirements:

• Previous experience in customer service in a social media role.

• Excellent communication skills

• Familiarity with Operating Shopping cart web site, Customer service tools and software is a plus.