Job Title: Cutomer Support Executive
Company: BRYLIX PVT SL
Job Type: Full-Time, Primarily Remote
About Us:
BRYLIX PVT LTD is a forward-thinking company dedicated to delivering top-notch solutions and services to our clients with cloud ERP. We are currently seeking a skilled and dedicated Customer Support Officer to join our team. If you have a passion for customer service and technical support, along with the ability to train customers and install software, we would love to hear from you!
Key Responsibilities:
Provide exceptional customer support by training customers on our systems and software.
Install and configure software on customers' PCs (Drivers and POS), ensuring they are fully operational.
Offer remote support to customers for most of the tasks, minimizing the need for on-site visits.
Conduct on-site customer training when necessary, with additional transport allowance provided.
Ensure that customers are satisfied and confident in using our products and services.
Close new customer accounts and receive additional bonuses for each successful closing.
Maintain a high level of professionalism and customer satisfaction.
Requirements:
Previous experience in customer support or a similar role is preferred.
Strong technical skills and the ability to install and configure software on various systems.
Excellent communication and interpersonal skills.
Ability to work independently and manage your time effectively in a remote work environment.
Willingness to travel for on-site customer training when required.
A proactive approach to problem-solving and customer service.
What We Offer:
Competitive basic salary of LKR 35,000 per month.
Bonuses for each successful customer account closure.
Additional transport allowance for on-site customer visits.
Flexibility to work primarily from home, with occasional travel for on-site support.
A supportive and collaborative team environment.
Opportunities for career growth and development within the company.
