Customer Support Executive IT - Kiribathgoda
# ๐ผ ๐๐๐๐๐๐๐๐ : Customer Support Executive - IT
# ๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐ :
ใ~ใโช Excellent knowledge of networking principles, Desktop applications and operating systems (Windows. OSX, Linux).
ใ~ใโช Knowledge in cyber security tools including AV. Excellent knowledge in computer hardware and peripherals. Ability to effectively prioritize and execute tasks in a high-pressure environment.
ใ~ใโช Hands-on experience in ITSM tools such as BMC, Service Now, Jira Service Desk, ZenDesk.
ใ~ใโช Proven work experience as an IT/Technical support engineer in a reputed organization supporting a large user base. Knowledge in Access control and CCTV systems
ใ~ใโช Should have a Degree or a LIND in IT from a recognized University/ Institute. Certification in CCNA, MCP.
ใ~ใโช Should have minimum 03-05 year's working experience in the similar capacity, preferably in an IT Finn
ใ~ใโช Should below 35 years of age.
ใ~ใโช Should possess a good command of English and Sinhala communication skills.
ใ~ใโช Strong analytical skills and attention to detail.
ใ~ใโช Should be a person with high interpersonal skills and problem solving skills.
ใ~ใโช Should be a self-starter who can work with minimum supervision and ability to work in a flexy working environment, and Can-Do attitude.
ใ~ใโช Excellent problem-solving and troubleshooting skills
ใ~ใโช The Applicant should be a good team player and be able to work under pressure. Should be able to work in any other IT related function to support the Team.
ใ~ใโช Ability to communicate technical information in an accessible manner to employees.
ใ~ใโช A process improvement mindset. Software maintenance and testing capability. Vendor relations.
ใ~ใโช Excellent interpersonal and Customer care skills. Collaborative mindset. Hands-on problem-solving ability.
# โ ๐๐๐๐๐ ๐๐๐ :
ใ~ใโช An attractive remuneration package with pleasant working environment, excellent opportunities for career development is on offer for the correct candidate.
# โ ๐๐๐ ๐๐ ๐๐๐๐๐ โ๏ธ :
If you feel you are the right individual for the above position, then apply via "๐๐ฝ๐ฝ๐น๐ ๐ก๐ผ๐ " of this advert.
[ ๐๐ ๐๐๐๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐ ๐ ๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐ & ๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ "๐๐๐ ๐๐ก ๐ฅ๐๐ฆ๐จ๐ ๐" ]
# ๐ ๐ฆ๐ฎ๐ซ : www.softlogic.lk
# ๐ช ๐๐ญ๐ญ๐ป๐ฎ๐ผ๐ผ : No. 35/10, Nawala Road, Narahenpita, Colombo 05.
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