Customer Support Executive IT - Havelock

# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Customer Support Executive - IT

# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ Excellent knowledge of networking principles, Desktop applications and operating systems (Windows. OSX, Linux).

【~】✪ Knowledge in cyber security tools including AV. Excellent knowledge in computer hardware and peripherals. Ability to effectively prioritize and execute tasks in a high-pressure environment.

【~】✪ Hands-on experience in ITSM tools such as BMC, Service Now, Jira Service Desk, ZenDesk.

【~】✪ Proven work experience as an IT/Technical support engineer in a reputed organization supporting a large user base. Knowledge in Access control and CCTV systems

【~】✪ Should have a Degree or a LIND in IT from a recognized University/ Institute. Certification in CCNA, MCP.

【~】✪ Should have minimum 03-05 year's working experience in the similar capacity, preferably in an IT Finn

【~】✪ Should below 35 years of age.

【~】✪ Should possess a good command of English and Sinhala communication skills.

【~】✪ Strong analytical skills and attention to detail.

【~】✪ Should be a person with high interpersonal skills and problem solving skills.

【~】✪ Should be a self-starter who can work with minimum supervision and ability to work in a flexy working environment, and Can-Do attitude.

【~】✪ Excellent problem-solving and troubleshooting skills

【~】✪ The Applicant should be a good team player and be able to work under pressure. Should be able to work in any other IT related function to support the Team.

【~】✪ Ability to communicate technical information in an accessible manner to employees.

【~】✪ A process improvement mindset. Software maintenance and testing capability. Vendor relations.

【~】✪ Excellent interpersonal and Customer care skills. Collaborative mindset. Hands-on problem-solving ability.

# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ An attractive remuneration package with pleasant working environment, excellent opportunities for career development is on offer for the correct candidate.

# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄 " of this advert.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]

# 🌐 𝓦𝓮𝓫 : www.softlogic.lk

# 📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 : No. 35/10, Nawala Road, Narahenpita, Colombo 05.