We are seeking a dedicated and dynamic Customer Service Supervisor to oversee operations at our Boralesgamuwa, Piliyandala, and Moratuwa branches. This single position will be responsible for supervising customer service functions across all three locations. The ideal candidate should have strong leadership skills, excellent communication abilities, and a commitment to delivering high-quality customer service.
Key Responsibilities
• Supervise and guide the customer service team to achieve service standards
• Monitor daily operations and ensure smooth workflow
• Handle customer inquiries, complaints, and service escalations
• Provide coaching and training to team members
• Prepare reports and support management with service insights
Requirements
• Previous experience in a similar supervisory role
• Strong communication and interpersonal skills
• Ability to handle pressure and solve problems effectively
• Knowledge of customer service operations and reporting
Benefits
• Attractive salary based on qualifications and experience
• Opportunities for career growth and development
How to Apply
Interested candidates can forward their CV via WhatsApp to 076 8220398
