Job Description:
We are seeking a highly motivated and customer-focused Customer Relationship Officer to join our dynamic team. The ideal candidate will be responsible for managing customer interactions and building long-term relationships that promote loyalty and satisfaction.
Key Responsibilities:
• Act as the primary point of contact for customers, addressing enquiries and resolving issues in a timely and professional manner.
• Manage inbound and outbound communications, ensuring a positive customer experience.
• Update and maintain accurate customer records in CRM systems.
•Achieve individual and team-based performance targets related to customer satisfaction and retention.
• Collaborate with other departments to ensure seamless customer service delivery.
• Provide product information and support to customers, helping them make informed decisions.
•Identify opportunities to improve the customer experience and share insights with management.
Key Requirements:
• Proven experience in customer service, sales, or a similar role.
Excellent communication skills in Tamil and English (additional languages are a plus).
• Proficiency in MS Office Suite and CRM tools.
• Strong organisational skills with attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving and conflict resolution skills.
• A positive, energetic attitude with a passion for customer service.
Why Join Us:
• Competitive salary and performance-based incentives.
• Opportunities for career advancement within a supportive team environment.
• Training and skill development opportunities.
• A dynamic, fast-paced work culture focused on growth and improvement.
