Customer Service Executive (Ticketing)

Posted on 03 Nov 2:10 pm, Colombo 9, Colombo

Application deadline is over

Employer:

Lanka Staff

Role:

Customer Service Executive

Job type:

Full Time

Salary per month:

Rs 80,000 - 100,000

Required education:

Diploma

Required work experience (years):

Employer Website:

Application deadline:

2025-12-03

About the role

Customer Service Executive (Ticketing)

Salary: LKR 80,000 – LKR 100,000

Location: Colombo 03

Working Days: 6 days per week

Employment Type: Full-time

About the Role

We are seeking an experienced Customer Service Executive (Ticketing) with strong expertise in airline ticketing and proficiency in Amadeus GDS. The role involves managing ticket issuance, reissuance, and refunds while ensuring accuracy and delivering excellent customer service.

Key Responsibilities

Issue, reissue, and process airline ticket refunds using Amadeus GDS.

Ensure compliance with airline fare rules, company policies, and procedures.

Respond to customer ticketing inquiries promptly and professionally.

Coordinate with sales and customer service teams to ensure smooth travel operations.

Stay updated with airline schedules, fare rules, and industry procedures.

Requirements

Minimum 2 years of experience in airline ticketing.

Proficiency in Amadeus GDS (mandatory).

Strong understanding of ticket issuance, reissuance, and refund processes.

Excellent communication, problem-solving, and customer handling skills.

Attention to detail with the ability to work in a fast-paced environment.