Employer:

KNOW TECH SOLUTIONS (PVT) LTD

Role:

Customer Relationship Officer

Job type:

Full Time

Required education:

Diploma

Required work experience (years):

About the role

KTS is a BPO company 100% Foreign own company in Sri Lanka established under BOI committed to innovation, efficiency, and employee empowerment. We have a global footprint and prioritize a healthy work-life balance. We are searching for talent in the Pearl of the Indian Ocean.

# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Customer Service Executive

# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ Fluent in English

【~】✪ Excellent verbal and written communication skills in Hindi and English preferred

【~】✪ Must possess a Diploma/Bachelor's/College Degree in any related course.

【~】✪ Minimum 1-2 years working experience in related field

【~】✪ Familiarity with Microsoft Office applications (Word, Excel).

【~】✪ Customer oriented.

【~】✪ Must possess strong verbal and written communication skills, comfortable communicating via phone and chat within internal departments and external customers.

【~】✪ Must be flexible, detail-oriented, and organized.

【~】✪ Ability to work independently and as part of a team.

【~】✪ Ability to work in a fast-paced and quickly changing work environment.

【~】✪ Ability to prioritize and multitask.

【~】✪ Willing to work on a Shifting Schedule.

【~】✪ Call Center/Customer Care Center experience, preferred.

【~】✪ Age limit 20 to 40 years

# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :

【~】✪ Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ Salary Scale RS.60,000 TO 200,000 ++++

【~】✪ FREE MEALS + FREE MEDICAL+ INCENTIVES