Customer Service Executive

✅ 𝐃𝐚𝐫𝐚𝐳 ✅

Daraz is South Asia's leading online shopping and selling platform present in Sri Lanka, Bangladesh, Pakistan, Myanmar & Nepal. We currently operate an eco system of over 115,000 sellers, serving 5 million plus consumers with more than 20 million listed products. In 2018, Daraz was acquired by Alibaba Group & we are proud to carry our part of the mission to 'make it easy to do business any where'. We are leveraging Alibaba's global leadership in technology, online commerce, mobile payment & logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region & fulfil our promise to offer our customers the best selection of trusted products with a high level of convenience. Our Organization is characterized by smart talent with lots of energy & innovation. We have a culture which is extremely performance.

# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Happiness Hero | Customer Service Executive

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# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :

【~】✪ • Manage inbound and outbound voice calls in a timely manner.

【~】✪ • Follow communication scripts when handling different topics.

【~】✪ • Identify client needs, clarify information, research every issue, and provide solutions and/or alternatives.

【~】✪ • Resolve client complaints efficiently and escalate issues to the appropriate departments when necessary.

【~】✪ • Maintain client records by updating information.

【~】✪ • Provide accurate product and service information to clients.

【~】✪ • Adhere to the company's policies and procedures during all client interactions.

【~】✪ • Meet personal/team qualitative and quantitative targets.

# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ • Previous experience in a customer service role, particularly in a call center environment.

【~】✪ • Fluency in English / Sinhala / Tamil.

【~】✪ • Excellent communication and listening skills.

【~】✪ • Ability to multi-task, set priorities, and manage time effectively.

【~】✪ • Familiarity with CRM systems and practices.

【~】✪ • Strong problem-solving skills and ability to think on your feet.

【~】✪ • High school diploma or equivalent; additional certifications in customer service or related fields will be an advantage.

【~】✪ • Experience in the e-commerce industry is desirable.

【~】✪ • High level of empathy and patience.

【~】✪ • Must be available to work shifts, including evenings, weekends, and holidays as required.

【~】✪ • Ability to work in a team-oriented environment.

# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.

# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄 " of this advert.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]

If you feel ready to take up the challenge, please forward your resume along with a recent photograph, cover letter and details of two non-related referees to hiring@daraz.lk with the post applied for mentioned in the subjectline.

＃ 📧 𝐸𝓂𝒶𝒾𝓁 : hiring@daraz.lk