Customer Service Executive

Job Purpose:

- The Customer Service Officer is a vital part of our team, responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Duties and Responsibilities:

- Deal directly with customers either by telephone, electronically

(email/Chat).

- Perform customer verifications.

- Provide a friendly and professional welcome to customers,

presenting a positive impression of themselves and the

organization.

- Responding promptly with accurate and timely information to

customer inquiries regarding products and services of the

organization.

- Ensure all inquiries are answered in a professional and timely

manner and transferred, where appropriate, to the relevant

department.

- Follow up with customers to ensure high-level satisfaction and

determining future requirements.

- Handling and resolving customer complaints, obtaining and

evaluating all relevant data to handle complaints and inquiries.

- Process orders, forms, applications and requests.

- Record details of inquiries, comments, complaints and actions

taken.

- Communicate and coordinate with internal departments.

- Follow up on customer interactions.

- To perform ad hoc duties assigned by team leader when needed.