As a Customer Service Executive, you will be the first point of contact for our valued clients. Your primary responsibility will be to provide excellent customer service and support, ensuring a positive experience with our company.
Key Responsibilities:
• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about our insurance products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Process policy applications, claims, and renewals.
• Maintain detailed and accurate customer records.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved and their needs are met.
• Stay updated on company policies, procedures, and product knowledge.
Requirements:
• Proven experience as a Customer Service Executive or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle stressful situations.
• Proficiency in using Microsoft Office.