Customer Service Coordinator

# Customer Service Coordinator

We are looking for a confident, organised and customer-focused Customer Service Coordinator to manage daily customer communication, follow-ups and office coordination.

## Key Responsibilities

* Handle customer calls, WhatsApp messages, emails and enquiries professionally.

* Provide accurate information and assist customers with their requirements.

* Follow up on enquiries, appointments, payments and pending matters.

* Maintain customer records, Excel sheets and communication updates.

* Coordinate with internal team members to resolve customer concerns.

* Support daily office administration and management activities.

## Requirements

* Good communication skills in Sinhala and English.

* Confidence in handling customers over the phone and in person.

* Basic knowledge of MS Word, Excel and email handling.

* Strong organisational, follow-up and customer-service skills.

* Friendly, responsible and willing to learn.

* Previous experience in customer service or office coordination will be an advantage.

This is an on-site position suitable for someone interested in customer relations, business coordination and office administration.