Customer Experience Management Executive.
Are you passionate about sustainability and exceptional customer service?
Client is at the forefront of the Sri Lankan electric vehicle (EV) market, committed to transforming transportation through innovative electric solutions. As they expand our operations, we’re looking for an enthusiastic Customer Experience Management Executive to join our team in Colombo.
The Role:
As a Customer Experience Management Executive, you will be instrumental in enhancing customer satisfaction and driving sales for our cutting-edge electric vehicles. You will build strong relationships with customers, understand their needs, and ensure an exceptional experience throughout their journey with us.
Requirements:
Experience: 1-3 years of sales experience, preferably within the automobile industry.
Communication Skills: Strong interpersonal and communication skills to effectively engage with customers.
Passion for EVs: A genuine enthusiasm for electric vehicles and sustainable mobility.
Team Player: Ability to work both independently and collaboratively within a team environment.
Customer Service Excellence: Proven track record of delivering outstanding customer service.
Key Responsibilities:
Customer Journey Management: Ensure a seamless customer experience from the first contact through post-sale follow-up.
Sales Achievement: Meet and exceed monthly and quarterly sales targets through effective relationship-building and sales techniques.
Product Demonstration: Conduct engaging product demonstrations and test drives, providing customers with in-depth knowledge of our EV offerings.
Customer Relationship Building: Establish and maintain strong relationships with customers, actively listening to their needs and preferences.
Inquiries Management: Address customer inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
Sales Forecasting: Contribute to sales forecasting and reporting to help shape business strategies.
Event Coordination: Assist in organizing showroom events and promotions to attract new and returning customers.
Location – Colombo 10
Salary – Depends on your experience and skills – starting 60,000-70,000 LKR
Why Join Electric vehicle trade?
At the company, you will be part of a dynamic team dedicated to promoting sustainable transportation solutions. If you are a results-driven individual with a passion for electric vehicles, we encourage you to apply and contribute to our mission of making a positive impact on the environment.
HOW TO APPLY
Apply here or
Go to lankastaff.lk and
Please select the category overseas jobs. Search for job no: 7425
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