Employer:

Abans PLC

Role:

Customer Service Executive

Job type:

Full Time

Required education:

Ordinary Level

Required work experience (years):

About the role

WE ARE HIRING – Customer Service Coordinator

We are looking for a dynamic and responsible individual to handle front-facing customer service operations while maintaining a high level of professionalism. The role involves coordinating service requests, allocating technicians, arranging required parts, monitoring service progress, handling courier coordination, and ensuring timely closure of customer requests while maintaining strong customer relationships and providing regular updates and reports.

Requirements

Diploma/ Certificate in Customer Care / CRM or Equivalent Relevant Professional Qualifications.

• Excellent communication skills in English & Sinhala

• Good analytical and problem-solving skills

• Basic understanding of business functions such as logistics, inventory, sales, or accounting

Additional Information

•Females are preferred

• Applicants from nearby areas will be given priority

• Previous experience in a similar role will be an added advantage

Working Hours (fixed) :

Monday – Friday: 8.30 AM – 5.00 PM

Saturday: 8.30 AM – 1.30 PM