We are looking for a CRM Executive to join our team and manage customer relationships across various channels. The ideal candidate will drive customer loyalty, enhance the customer experience, and improve retention by analyzing data, developing campaigns, and providing personalized communication.
• Develop and manage CRM strategies to enhance customer engagement and retention.
• Execute targeted email, SMS, and digital campaigns.
• Analyze data to identify trends, optimize the customer journey, and provide actionable insights.
• Collaborate with marketing, sales, and product teams to align CRM efforts.
• Monitor KPIs like customer lifetime value, churn rate, and engagement metrics.
• Ensure CRM data accuracy, implement segmentation, and personalize communications effectively.
recruitment@abanservice.lk
