Call Center Representative - Colombo

Ninehearts Group is a fast-expanding, diversified group of companies servicing the Photographic, Photo Printing, Graphic Art, Screen-Printing, and Digital Imaging markets with an island-wide customer portfolio and high growth potential in the future. Here's an opportunity for energetic, innovative, and efficient individuals to be part of our success story.

# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Call Center Representative

# ✅ 📌 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Colombo 14

# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ 🔹Minimum G.C.E. O/L or A/L

【~】✪ 🔹Basic computer literacy

【~】✪ 🔹Experience in handling a multi-line phone system

【~】✪ 🔹Previous call center or customer service experience is an added advantage

【~】✪ 🔹Excellent communication and interpersonal skills

【~】✪ 🔹Positive attitude and customer-focused mindset

# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :

【~】✪ 🔹Answer incoming calls and respond to customer inquiries in a

professional manner.

【~】✪ 🔹Provide accurate information regarding products, services, or procedures.

【~】✪ 🔹Handle and resolve customer complaints efficiently.

【~】✪ 🔹Record customer inquiries, issues, and feedback for follow-up.

【~】✪ 🔹Coordinate with internal departments for customer requests.

【~】✪ 🔹Record customer interactions and update databases accurately.

【~】✪ 🔹Achieve individual and team performance targets.

# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.

# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄 " of this advert.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]

Interest candidate, please send in your CV, including the names of 2 non-related referees to:

＃ 📧 𝐸𝓂𝒶𝒾𝓁 : careers@ninehearts.com

# 📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 | ලිපිනය :

Ninehearts Color Labs (Pvt) Ltd.

99 Stace Road, Colombo 14.