Call Center Executive – Recovery Officer
Job Summary
We are looking for a motivated and results-driven Recovery Officer to manage overdue personal loan accounts, negotiate repayment arrangements, and ensure timely collections while maintaining excellent customer relationships and compliance with company policies.
Key Responsibilities
🔆💠 Contact customers regarding overdue loan payments through phone calls and follow-ups.
🔆💠 Negotiate repayment plans and settlement arrangements with customers.
🔆💠 Achieve monthly recovery and collection targets.
🔆💠 Maintain accurate records of customer interactions and payment commitments.
🔆💠 Update customer payment information in the system regularly.
🔆💠 Handle customer inquiries and complaints professionally.
Requirements
🔅 G.C.E. O/L completed (A/L qualification will be an added advantage).
🔅 Age between 20 – 40 years.
🔅 Strong communication and interpersonal skills.
🔅 Good negotiation and persuasion abilities.
🔅 Basic computer literacy and data entry skills.
🔅 Ability to work under pressure and meet targets.
✨ Previous experience in collections, recovery, customer service, or call center operations is an advantage.
🔰 Male and female candidates are encouraged to apply.
Working Hours
🔰 Monday – Friday: 8:30 AM – 5:30 PM
🔰 Saturday: 8:30 AM – 1:30 PM
Benefits
🔰 Attractive performance-based incentives.
🔰 Career growth opportunities.
🔰 Professional and supportive work environment.
🔰 Training and development opportunities.
Send Your CV To: spksolutions98@gmail.com
What's app: +94 77 032 4978
Website: spksolutions.cc
