Call Center Executive

We are pioneers in the field of telecommunication, banking consumer electronics, and industrial equipment in Sri Lanka

# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : CALL CENTER EXECUTIVE

# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ IT Diploma

【~】✪ Prior experience in a call center or customer service environment is preferred.

【~】✪ Good communication skills in Sinhala. English and Tamil will be an added advantage.

【~】✪ Ability to multitask and work well under pressure.

【~】✪ Strong problem-solving skills and ability to think on your feet.

【~】✪ Ability to work in a fast-paced environment.

# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :

【~】✪ Answering customer calls and providing assistance. Resolving customer issues, complaints, and inquiries.

【~】✪ Recording customer information and call details.

【~】✪ Acquiring and maintaining product knowledge.

【~】✪ Following call scripts and guidelines.

【~】✪ Ensuring call quality and customer satisfaction.

【~】✪ Handling multiple tasks simultaneously.

【~】✪ Continuous learning and self-improvement.

【~】✪ Collaborating with team members and other departments. Adapting to changes in policies and procedures.

# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ Salary will be negotiable with your qualification and experience.

# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

*Please indicate the post applied for in the subject line of the email

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]

＃📳 𝓒𝓸𝓷𝓽𝓪𝓬𝓽 : 070 642 4163

＃ 📧 𝐸𝓂𝒶𝒾𝓁 : hr@aiken.com.lk

# 🌐 𝓦𝓮𝓫 : www.aiken.lk

# 📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 : 267, Polhengoda Rd, Colombo 05