Answer inbound calls and make outbound calls professionally and courteously
• Provide accurate information regarding dental treatments, doctors, pricing, and promotions
• Handle patient inquiries, concerns, and feedback with empathy and professionalism
Appointment Coordination
• Schedule, confirm, reschedule, and cancel dental appointments
• Ensure optimal appointment flow in coordination with dentists and front-office staff
• Send appointment reminders via calls, SMS, or WhatsApp
Patient Experience & Care
• Deliver high-quality patient service aligned with Dentz Avenue Dental standards
• Manage patient complaints and escalate complex issues appropriately
• Maintain confidentiality of patient data at all times
Sales & Conversion
• Convert inquiries into confirmed appointments
• Promote dental services, treatment packages, and ongoing offers
• Achieve monthly appointment booking and conversion targets
Documentation & Reporting
• Accurately update patient records and call logs in the system
• Prepare daily and weekly reports on calls, bookings, and follow-ups
• Support management with patient communication data when required
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Qualifications & Skills
Educational Qualifications
• G.C.E. A/L or equivalent
Experience
• Previous experience in a dental clinic, hospital, or call center is an advantage
Skills & Competencies
• Excellent spoken English (Sinhala/Tamil is an added advantage)
• Strong interpersonal and communication skills
• Ability to handle high call volumes efficiently
• Computer literacy (CRM / appointment management systems)
• Sales-oriented mindset with patient-centric approach
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Key Performance Indicators (KPIs)
• Call handling efficiency
• Appointment booking & conversion rate
• Patient satisfaction score
• Accuracy of data entry and follow-ups
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Work Environment
• Clinic-based role at Dentz Avenue Dental
• Shift-based / full-time employment
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If you like, I can also:
• Create a vacancy flyer/poster
• Prepare a PDF or Word version
• Add salary + incentive structure
• Customize for junior / senior call center executive
