# ๐ผ ๐๐๐๐๐๐๐๐ : Call Center Agent - Nawala
Position Summary:
We are seeking a skilled Call Center Team Lead with 02+ years of call center experience to oversee daily operations, provide support to call center agents, and drive performance to meet Giga Foods' high standards of customer service. If you're a strong communicator, results-driven, and enjoy leading a team to success, we want to hear from you!
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ใ~ใโช Experience: Minimum of 02+ years in a call center role
ใ~ใโช Skills: Strong communication and problem-solving skills, with a commitment to customer service excellence.
ใ~ใโช Leadership: Ability to motivate and guide a team to meet performance targets and customer satisfaction goals.
ใ~ใโช Technical Proficiency: Familiarity with call center software
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ใ~ใโช Team Leadership: Lead, coach, and motivate a team of call center agents to meet individual and team performance goals.
ใ~ใโช Customer Satisfaction: Ensure that customer inquiries and issues are resolved effectively and professionally, delivering a positive Giga Foods experience.
ใ~ใโช Performance Monitoring: Track, analyze, and report on team performance metrics; implement improvements to boost productivity and service quality.
ใ~ใโช Quality Assurance: Maintain high standards in all customer interactions and ensure compliance with company policies and best practices.
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ใ~ใโช An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.
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๐๐๐ ๐๐ ๐๐๐๐๐ โ๏ธ :
Bring your leadership skills to Giga Foods and help us deliver exceptional experiences to our customers every day. We can't wait to welcome you to our team! Apply now at +94 74 288 0163 or send your CV to hr@gigafoods.lk
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