Central Finance Company PLC, a leading financial powerhouse in Sri Lanka renowned for its innovative financial solutions and exceptional customer service is seeking a driven and performance-oriented Assistant Manager - Call Center - Premium to join our dynamic team.
# ๐ผ ๐๐๐๐๐๐๐๐ : Assistant Manager Call Center
# ๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐ :
ใ~ใโช Should possess a minimum of 3 years experience in the company.
ใ~ใโช Excellent communication and interpersonal skills.
ใ~ใโช Proficiency in MS Excel, Word and PowerPoint.
ใ~ใโช Be positive with the right attitude to achieve the expected targets.
ใ~ใโช A flair for serving the customer right.
ใ~ใโช Firm adherence to compliance, company policies, procedures and accuracy in work.
# ๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ :
ใ~ใโช Manage end to end call center operation.
ใ~ใโช Recruit, Train and develop of call center team.
ใ~ใโช Supervise the call center operation and ensure the delivery of allocated targets
ใ~ใโช Preparation of Management reports.
ใ~ใโช Conduct telemarketing campaigns to canvas existing / new customers.
ใ~ใโช Randomly listen to call conversations of call center officers & lead management executives, rectify any service lapses, to ensure quality of customer services.
ใ~ใโช Handling all administration work related to the call center operation.
ใ~ใโช Schedule and participate weekly basis center lead management performance review meetings with the Director Marketing/ Senior manager marketing.
ใ~ใโช Liaising with IT department to ensure the new modifications in CRM system/testing/ monitoring live system/reports, pertaining to the call center and lead nurturing operations.
# โ ๐๐๐๐๐ ๐๐๐ :
ใ~ใโช Competitive remuneration on par with industry standards will be on offer.
# โ ๐๐๐ ๐๐ ๐๐๐๐๐ โ๏ธ :
Please forward your application to hrd@cf.lk within seven (07) working days of this notice, addressed to the undersigned.
[ ๐๐ ๐๐๐๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐ ๐ ๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐ & ๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ "๐๐๐ ๐๐ก ๐ฅ๐๐ฆ๐จ๐ ๐" ]
๏ผ ๐ง ๐ธ๐๐ถ๐พ๐ : hrd@cf.lk
# ๐ช ๐๐ญ๐ญ๐ป๐ฎ๐ผ๐ผ : No. 270, Vauxhall Street, Colombo 02.
